KookooBox Terms and Conditions
Effective Date: April 14, 2026
Last Updated: April 14, 2026

IMPORTANT NOTICE: THESE TERMS INCLUDE A BINDING ARBITRATION AGREEMENT AND CLASS ACTION WAIVER (SEE SECTION 19). THIS AFFECTS YOUR LEGAL RIGHTS. PLEASE READ CAREFULLY.

1) Agreement to These Terms
These Terms and Conditions (“Terms”) form a legally binding agreement between you and Lake County Electronics LLC, a Florida limited liability company doing business as KookooBox (“Company,” “KookooBox,” “we,” “us,” or “our”). These Terms govern your access to and use of our websites (including kookoobox.com), mobile applications, and related products and services (collectively, the “Service”).

By creating an account, clicking “I Agree,” or otherwise accessing or using the Service, you:
(a) acknowledge that you have read and understood these Terms;
(b) agree to be bound by these Terms; and
(c) consent to conduct business with us electronically.

If you do not agree to these Terms, you may not use the Service.

2) Changes to These Terms
We may modify these Terms from time to time. If we make material changes, we will provide notice, for example by in-app notice, email, or updating the “Last Updated” date. Unless otherwise stated, updated Terms become effective when posted and apply to continued use of the Service.

If you do not agree to the updated Terms, you must stop using the Service and may close your account.

3) Eligibility and Age Requirement (18+ Only)
The Service is intended only for adults. You must be at least eighteen (18) years old to use the Service. We do not knowingly permit anyone under 18 to use the Service. If we believe an account is used by a minor, we may suspend or terminate the account and/or take other appropriate action.

4) The Service; No Carrier Relationship
KookooBox provides privacy-first phone and email alias functionality and related inbox and communication features. The Service may include features to create, manage, disable, or “burn” aliases; receive communications to those aliases; and send communications where available.

We are not a wireless carrier, telephone company, or email carrier. The Service relies on third-party networks, carriers, and service providers. Availability, deliverability, routing, and performance may vary, and the Service may experience delays, interruptions, or outages.

5) Account Registration, Security, and Your Responsibilities
5.1 Account Information
You agree to provide accurate account information and keep it current. You are responsible for all activity that occurs under your account, whether or not authorized by you.

5.2 Security
You are responsible for maintaining the confidentiality of your login credentials and controlling access to your device(s). If you suspect unauthorized access to your account, you must notify us promptly and take reasonable steps to secure your account.

5.3 Compliance with Law
You agree to use the Service only in compliance with these Terms and all applicable laws, regulations, and carrier/network rules.

6) Messaging Services (SMS/MMS) Terms
This Section applies to SMS/MMS or similar messaging functionality offered through the Service (“Messaging Services”).

KookooBox does not currently send first-party SMS/MMS for login codes, password resets, or recurring account alerts. Login and verification information is currently sent by email. SMS/MMS functionality in the Service is currently limited to user-initiated alias messaging and related replies.

6.1 Permitted Use
KookooBox is designed for individual communications and privacy protection, for example using an alias number. You may send and receive SMS/MMS, including initiating new conversations, only for lawful purposes and in compliance with these Terms.

6.2 Prohibited Use (Messaging)
You may not use Messaging Services for:
- marketing, advertising, lead generation, affiliate campaigns, political outreach, fundraising, or other commercial or promotional activity;
- bulk messages, high-volume blasts, automated or programmatic messages, or repeated or duplicate messages to multiple recipients;
- unlawful, abusive, harassing, hateful, obscene, fraudulent, deceptive, or threatening content;
- impersonation, spoofing, phishing, or any attempt to mislead others about your identity or affiliation; or
- attempts to evade carrier filtering, messaging guidelines, or KookooBox rate limits.

6.3 Your Responsibility for Recipients and Consent
You are responsible for the recipients you message and the content you send. You represent and warrant that you have any required consent or other lawful basis to contact each recipient, and that your use complies with applicable laws and carrier rules, including laws governing automated texts, consumer protection, and anti-spam restrictions.

6.4 Opt-Out / Help / Program Disclosures
Recipients may opt out of messages at any time by replying STOP (or similar keywords) and may request help by replying HELP. You may not attempt to bypass opt-out mechanisms. We may block further messages to any recipient who opts out.

Message frequency varies. Message and data rates may apply.

If a recipient opts out and later wants to re-enable messaging, they may reply START, where supported.

6.5 Delivery Disclaimer
Message delivery is not guaranteed. Carriers may delay, block, filter, or limit messages for any reason. KookooBox is not responsible for delayed or undelivered messages.

6.6 Enforcement
We may monitor for abuse signals and may throttle, block, suspend, or terminate access to Messaging Services, including specific numbers, if we believe messaging activity violates these Terms, creates risk of complaints, or may result in carrier or provider enforcement.

6.7 No Emergency Services (911)
KookooBox is not a replacement for your primary phone number and does not support emergency services, for example 911. Do not rely on the Service for emergency communications.

7) Acceptable Use Policy (General)
You agree not to use the Service to:
- violate any law or regulation, including those related to fraud, identity theft, harassment, threats, stalking, extortion, or trafficking;
- impersonate any person or entity, misrepresent your affiliation, or create deceptive aliases intended to mislead others, including using aliases to commit scams, fraud, or phishing;
- facilitate or promote illegal activity of any kind, including the sale or distribution of illegal goods or controlled substances, stolen property, counterfeit goods, or prohibited services;
- exploit, harm, or attempt to exploit or harm minors, including any sexual exploitation or child sexual abuse material (CSAM). We will report suspected CSAM and related activity as required by law;
- send or distribute malware, spyware, or other harmful code, or interfere with the integrity or security of the Service or any networks connected to it;
- attempt to gain unauthorized access to any accounts, systems, or data;
- scrape, harvest, or collect information from the Service in an automated manner, including email addresses or phone numbers, without our express written permission;
- reverse engineer, decompile, or attempt to derive source code or underlying ideas of the Service, except to the extent such restriction is prohibited by law;
- use the Service in a way that infringes the rights of others, including privacy, publicity, intellectual property, or other rights; or
- use the Service to evade blocks, suppressions, screening rules, opt-outs, or other safety controls.

We may investigate suspected violations and take any action we deem appropriate, including suspension, termination, and cooperation with law enforcement.

8) Aliases, Identity, and No Guarantee of Anonymity
The Service helps you use aliases to reduce exposure of your personal contact information. However:
- You are responsible for what you share and how you use aliases.
- We do not guarantee that your use of the Service will be anonymous, untraceable, or immune from legal process, carrier enforcement, or technical limitations.
- You agree not to use aliases as a tool to deceive, defraud, or harm others.

9) User Content and Communications
9.1 Your Content
The Service may store, process, transmit, or display content you send or receive, including message content, sender/recipient information, and related metadata, (“User Content”) as necessary to operate and improve the Service, comply with law, and enforce these Terms.

9.2 Rights in Your Content
As between you and the Company, you retain any rights you may have in your User Content. You grant the Company a limited, worldwide, non-exclusive license to host, store, reproduce, transmit, display, and process your User Content as reasonably necessary to provide and secure the Service and to enforce these Terms.

9.3 Monitoring and Enforcement
We are not obligated to monitor User Content, but we may do so to detect abuse, prevent harm, comply with law, or enforce these Terms. We may remove or restrict content and may suspend or terminate accounts as described in these Terms.

10) Privacy
Our collection and use of information is described in our Privacy Policy, which is incorporated by reference and available at https://kookoobox.com/privacy. Please review it carefully. If there is a conflict between these Terms and the Privacy Policy, the Privacy Policy governs regarding privacy and data handling, and these Terms govern regarding use of the Service.

11) Paid Features, Subscriptions, and Billing
11.1 App Store Purchases (Apple In-App Purchase)
If you purchase a subscription through Apple In-App Purchase, Apple processes your payment and manages billing and renewals. Your purchase is subject to Apple’s terms and policies. You can manage or cancel subscriptions through your App Store account settings. We do not receive or store your full payment card details from Apple.

11.2 Future Direct Billing
The Company may offer subscriptions or paid features through other channels, for example a web purchase flow or non-iOS platforms, in the future. If we do, additional payment terms may apply and will be presented at the time of purchase.

11.3 Taxes
Taxes may apply depending on your location and the purchase channel.

12) Third-Party Services and Links
The Service may integrate with or rely on third-party services, such as carriers, infrastructure providers, app stores, analytics, or email/SMS delivery partners. We are not responsible for third-party services, including their availability, actions, policies, or content. Your use of third-party services may be governed by their terms.

13) Intellectual Property
The Service, including its software, design, text, graphics, logos, and other content, excluding User Content, is owned by the Company and its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for your personal, lawful use in accordance with these Terms.

You may not copy, modify, distribute, sell, lease, or create derivative works from the Service except as expressly permitted by us.

14) Feedback
If you submit feedback, suggestions, or ideas about the Service, you agree we may use them without restriction or compensation to you, and without any obligation to keep them confidential.

15) Suspension and Termination
We may suspend or terminate your access to the Service at any time if we believe you violated these Terms, created risk or potential legal exposure for us, harmed other users, or used the Service for illegal or abusive purposes. We may also suspend or terminate the Service or any part of it at any time.

You may stop using the Service at any time. Account deletion options may be available within the Service; some information may be retained as described in the Privacy Policy and as required by law.

16) Disclaimers
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR THAT MESSAGES WILL BE DELIVERED OR RECEIVED WITHOUT DELAY OR FILTERING.

17) Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL THE COMPANY, ITS AFFILIATES, OWNERS, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO YOUR USE OF, OR INABILITY TO USE, THE SERVICE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY’S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID TO THE COMPANY FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED U.S. DOLLARS (US $100).

Some jurisdictions do not allow certain limitations of liability. In those jurisdictions, our liability will be limited to the maximum extent permitted by law.

18) Indemnification
You agree to indemnify, defend, and hold harmless the Company and its affiliates, owners, directors, officers, employees, agents, and licensors from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys’ fees, arising out of or related to:
(a) your use of the Service;
(b) your User Content or messaging activity;
(c) your violation of these Terms, laws, or carrier/network rules; or
(d) your infringement or misappropriation of any rights of another person or entity.

19) Dispute Resolution: Arbitration Agreement and Class Action Waiver
PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES BINDING ARBITRATION OF MOST DISPUTES AND LIMITS HOW YOU CAN SEEK RELIEF.

19.1 Governing Law for Arbitration
This arbitration agreement is governed by the Federal Arbitration Act and applicable federal arbitration law. Except as stated in this Section 19, the remainder of these Terms are governed by Florida law (see Section 20).

19.2 Agreement to Arbitrate
Except as described in “Small Claims and Injunctive Relief” below, you and the Company agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service (each a “Dispute”) will be resolved by binding, individual arbitration and not in court.

Arbitration will be administered by the American Arbitration Association (AAA) under its applicable rules. The arbitrator will have exclusive authority to resolve any Dispute, except that a court may decide issues relating to the enforceability or scope of this arbitration agreement.

19.3 Class Action Waiver
You and the Company agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate claims or preside over any form of representative or class proceeding.

19.4 Small Claims and Injunctive Relief
Either party may bring an individual action in small claims court if the claim qualifies and remains in small claims court. Either party may also seek injunctive or equitable relief in court to prevent or stop actual or threatened misuse of the Service, infringement, or unauthorized access, where appropriate.

19.5 Opt-Out of Arbitration
You may opt out of this arbitration agreement by sending written notice to the Company within thirty (30) days of first accepting these Terms.

Your opt-out notice must include:
- your full name;
- the email address used to create your account; and
- a clear statement that you wish to opt out of the arbitration agreement.

You may send your opt-out notice to:
- Email: support@kookoobox.com with the subject line “Arbitration Opt-Out”; and/or
- Mail: Lake County Electronics LLC (d/b/a KookooBox), Attn: Arbitration Opt-Out, 1317 Edgewater Dr #3365, Orlando, FL 32804.

If you opt out, neither you nor the Company will be bound by this arbitration agreement, but all other sections of these Terms remain in effect.

19.6 Time Limit
To the extent permitted by law, any Dispute must be filed within one (1) year after the claim arose, unless a longer period is required by applicable law.

20) Governing Law; Venue for Non-Arbitrable Matters
These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules.

If a dispute is not subject to arbitration, for example an individual small-claims matter, and except where prohibited by applicable law, you agree that it will be brought exclusively in the state courts located in Lake County, Florida, or the federal courts for the Middle District of Florida, and you consent to personal jurisdiction and venue there.

21) Miscellaneous
21.1 Entire Agreement
These Terms, and any policies incorporated by reference, are the entire agreement between you and the Company regarding the Service and supersede any prior agreements.

21.2 Severability
If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect.

21.3 Assignment
You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets, or by operation of law.

21.4 No Waiver
Our failure to enforce any right or provision is not a waiver of that right or provision.

21.5 Survival
Sections that by their nature should survive termination will survive, including without limitation Sections 16–21.

22) Contact Us
If you have questions about these Terms or the Service, contact:

Email: support@kookoobox.com
Mail: Lake County Electronics LLC (d/b/a KookooBox), 1317 Edgewater Dr #3365, Orlando, FL 32804